Client Area

Client Area

help and FAQ’s

Support Documentation

Welcome to the client area, here you can find support documents to help you.


Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox.  For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices.

Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.

When selecting the account type, select IMAP.

Your User Name is your full email address.

Your Password is your mailbox password.

Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.

So, for example, if your name is Bob and your domain name is

User Name:
Password: password23
Incoming Mail Server:
Outgoing Mail Server:

In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing.  Please make certain that:

  • You are using the default ports (25, 465, 587)
  • You are not using Secure Sockets Layer (SSL)
  • You are using Password for Authentication


Email setup guides

How to set up Outlook

Mac Mail



You can also access your email account via the webmail link, there is a link at the bottom of our site and the direct link is simply

Change userpassword

Simply the visit the webmail login and click the link to change or recover a password.

The manage autoresponder will allow you to set up an Out of Office Autoreply for holidays or absence. It can be customised as needed.

Something missing?

Can we add anything or make this area better? – Let us know what you’d like to see added.